Returns & Exchanges
Need To Make A Return?
Hopefully you love everything you purchase with us, however if something does not work out, we’re here to help! If you have any questions please email us at firstname.lastname@example.org
- We are able to cancel an order only if it has not already been fulfilled and shipped from our warehouse. If you wish to cancel a previously placed order, please call our main store at 918-576-6001
- NO RETURNS ON SALE ITEMS! All merchandise discounted 20% or over is a FINAL SALE.
- NO RETURNS ON SEASONAL ITEMS!
- Worn, washed, and/or damaged items will not be accepted for return. Original tags (if applicable) must be attached & intact.
- For defective item claims: contact us within 3 days of delivery date. Be sure to keep the original packaging in the event that we will issue a return label.
- Refund or Store Credit: Returns must be postmarked within 14 days of order date.
- Store Credit Only: Returns must be postmarked within 15 - 30 days of order date.
- Exchanges: We cannot provide exchanges (or holds), due to limited inventory.
- If you would like a different size or color, we suggest ordering the new item and returning the original item (excludes seasonal items). A refund/store credit for the original item will be issued depending on the postmarked date of the returned item (excludes Final Sale items).
- We do not offer free returns at this time. Customers are responsible for return shipping costs.
- All shipping fees are non-refundable.
- Returns that do not meet our guidelines will be sent back at your own expense.
How To Make A Return
- Before making a return please read our policy to ensure that your items meet the guidelines.
- Include your slip that arrived in your package in with your return. If you do not have the slip that came with your order, please write the name you placed the order under on a slip of paper and include that in with your return.
- Mail the return to the address on the slip included with your order. The address is:
Amber Marie and Company - Attention Web Returns
4932 East 91st Street
Tulsa, OK 74137
- You can mail the return through UPS, FedEx, or USPS
- Shoe returns: Shoes must be shipped back in the original shoe box. The shoe box needs to be placed in another box to avoid damage from shipping. Damaged shoes or boxes will not be accepted.